(4.3 / 5)10+ Ratings

Fizz Reviews

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Overall Rating

4.3
10 Reviews
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About Fizz

Fizz.ca is a Canadian telecommunications company that offers customizable cell phone plans and truly all-inclusive Home Internet plans. It provides a fresh take on mobile services with its unique features:

  • Flexible plans: There's no fixed-term contract, so if you see another plan you like, make the change directly in your account.
  • Data rollover: Instead of losing it forever, the mobile data you don’t use is automatically transferred to the next month.
  • Free data: My Rewards, the loyalty program, has great rewards to boost your plan and make you save.
  • No surprise fees: No overage or roaming fees with mobile plans, and truly all-inclusive unlimited Home Internet plans.
  • Data gifting: Fizz members actively help one another, and the forum is where it’s at. Ask a question, someone will always be happy to assist.
  • Bonuses: Activating your first plan using a referral code will earn you a bonus. Sharing your own code will then get you even more bonuses.
  • Extensive and reliable LTE-Advanced network coverage: Covers 99% of the Canadian population.
  • Support: Several online platforms available to contact for support.

These features make Fizz an attractive choice for many customers. It's easy to love, and many people recommend their mobile services. The freedom and transparency are great. The ability to rollover data, get perks and rewards is amazing. Fizz never raises your plan like the rest of them. Self-serve for support is not a bad thing. It's a reliable cellular network at your service, across the country. No matter where the road takes you across the country, go up and about knowing you can count on reliable cellular coverage thanks to the mobile network and that of the great national partners. Fizz follows you everywhere, even on your trips. With a Travel Add-on, you pay a fixed price for a block of data abroad. A good thing to have in case free Wi-Fi becomes scarce.

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Fizz Customer Reviews (10)

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Niklas Beckenbauer
Niklas Beckenbauer
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Jul 11, 2024
Martha Sparrow
Martha Sparrow
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Jul 11, 2024
Eliza Ardill
Eliza Ardill
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Jul 11, 2024
Ewan Kemp
Ewan Kemp
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Jul 9, 2024
Gary Cochrane
Gary Cochrane
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Jul 8, 2024
Dennis Alexander
Dennis Alexander
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Jul 7, 2024
Daniel Krueger
Daniel Krueger
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Jul 6, 2024
Annabelle Merrylees
Annabelle Merrylees
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Jul 6, 2024
Sven Furst
Sven Furst
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Jul 6, 2024
Betty Stewart
Betty Stewart
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Jul 5, 2024

Fizz Customer’s Q&A

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Fizz Features and Benefits

Fizz.ca offers a fresh take on mobile services with customizable cell phone plans and truly all-inclusive Home Internet plans. Here are some of the key features and benefits:

  • Flexible plans: No fixed-term contract, so if you see another plan you like, make the change directly in your account.
  • Data rollover: Instead of losing it forever, the mobile data you don’t use is automatically transferred to the next month.
  • Free data: My Rewards, the loyalty program, has great rewards to boost your plan and make you save.
  • No surprise fees: No overage or roaming fees with mobile plans, and truly all-inclusive unlimited Home Internet plans.
  • Data gifting: Fizz members are generous with both close friends and strangers in need.
  • Bonuses: Activating your first plan using a referral code will earn you a bonus. Sharing your own code will then get you even more bonuses.
  • Extensive and reliable LTE-Advanced network coverage: Covers 99% of the Canadian population.
  • Support: Several online platforms available to contact for support.

These features make Fizz an attractive choice for many customers. It's easy to love, and many people recommend their mobile services. The freedom and transparency are great. The ability to rollover data, get perks and rewards is amazing. Fizz never raises your plan like the rest of them. Self-serve for support is not a bad thing. It's a reliable cellular network at your service, across the country. No matter where the road takes you across the country, go up and about knowing you can count on reliable cellular coverage thanks to the mobile network and that of the great national partners. Fizz follows you everywhere, even on your trips. With a Travel Add-on, you pay a fixed price for a block of data abroad. A good thing to have in case free Wi-Fi becomes scarce.

Fizz Pricing

Fizz.ca offers a variety of mobile and internet plans. For mobile, there are options like $23/talk/text/6GB, $30/50 GB or $40/80 GB, with an additional $4 to add US roaming.

For internet, there are five different packages. The cheapest internet plan costs $39 a month and provides 10Mbps download speed. The most expensive plan costs $75 per month and provides 200Mbps download speed.

There are also updated prices for the 3 internet speeds: 30/10 Mbps at $35, 200/30 Mbps at $44, and 400/50 Mbps at $45.

All plans come with no fixed-term contract, and unused mobile data is automatically transferred to the next month. There are no overage or roaming fees with mobile plans, and home internet plans are all-inclusive.

Members can also gift each other mobile data. Activating the first plan using a referral code earns a bonus, and sharing your own code gets you even more bonuses.

Payment Method

To pay for monthly plans on Fizz.ca, the following methods are accepted:

  • Visa or Mastercard credit card
  • Visa Debit or Mastercard debit card

A pre-paid Visa or Mastercard can be used to make a payment, but only for one-time payments. Recurrent monthly payments cannot be planned with a Vanilla prepaid card. Each month, a one-time payment must be made to pay for the upcoming month, otherwise the services will remain unpaid and may be suspended.

Unfortunately, the following methods are not accepted:

  • American Express (Amex), Dinners, and other credit cards
  • A debit card (except Visa or Mastercard debit cards)
  • Funds from the Fizz Wallet

When buying a phone from Fizz, the same payment methods listed above can be used to pay for the phone in full upfront. If paying upfront is not preferred, paying later with Affirm is possible. Affirm is a Canadian company that offers plans to spread the cost of a purchase over several payments. Affirm must approve the request since the payments to pay for the phone will be done to Affirm, not Fizz. Approval takes only a few minutes.

Fizz uses 3DS2 protocols to protect online payments. 3D Secure is an authentication protocol which will prompt an additional verification step during checkout to reduce fraud such as entering a code sent to the phone or signing into the banking app with a fingerprint or facial recognition. The payment system will trigger this two-layer authentication security protocol automatically when a transaction meets certain criteria set by the credit card company. The user will be redirected to their website and once the authentication is successfully completed, the user will be brought back at Fizz.ca and receive confirmation of a successful payment.

This is a summary of the payment methods. For more detailed information, please visit the official Fizz website.

Fizz FAQs

FAQ

Fizz Alternatives

Here are the top 10 alternatives to Fizz.ca:

  1. Planhub.ca: A platform to compare cell phone plans available in Canada from various providers.
  2. Whistleout.ca: Allows comparison of cell phone plans from different carriers.
  3. Publicmobile.ca: Offers 5G speeds, reliable service, and subscription phone plans.
  4. Koodomobile.com: Provides affordable mobile and internet plans.
  5. Chatrwireless.com: Offers nation-wide plans without surprise charges starting at $15/mo.
  6. Telus.com: One of the largest telecommunications companies in Canada, offering a wide range of products and services.
  7. Rogers.com: A leading technology and media company that provides mobile, internet, and TV services.
  8. Bell.ca: Offers a comprehensive range of broadband communications services, including high-speed internet, TV, and home phone services.
  9. Virginmobile.ca: Known for its member benefits and competitive pricing.
  10. Freedommobile.ca: Offers affordable plans and a wide range of smartphones.

These alternatives offer various services and plans that might suit different needs and preferences. It's always a good idea to compare and choose the one that best fits individual requirements. For more detailed information, please visit the respective websites.

FAQ

How To Open A Fizz Account?

To open an account on Fizz.ca, follow these steps:

  1. Decide whether to buy a phone on Fizz.ca or use an existing one. If using an existing phone, check its compatibility and ensure it's unlocked.
  2. Visit the subscription page on Fizz.ca.
  3. Create a personalized plan according to needs and preferences.
  4. Order a SIM card if not buying a phone from Fizz.
  5. After receiving the SIM card, activate it on the Fizz website.

Remember, to manage the account, log in to the Fizz account. This allows for the management of plans and activation of loyalty rewards. If there are any issues logging in, ensure the email address has been confirmed.

This is a summary of the process. For more detailed information, please visit the official Fizz website.

FAQ

Fizz Return Policy?

Fizz.ca has a 15-day return policy for phones. To return a phone, a request must be submitted online within 15 days of receiving the phone. After this period, the return policy expires. For members with an approved disability attestation, a 30-day trial is available.

The mobile data usage must not exceed 50% of the data included in the mobile plan associated with the phone. The phone must be returned with all its accessories, including the charger and the original box. The phone must be like new, without any scratches or physical damage to the case, screen, buttons, connectors, camera lens, and/or flash. For refurbished phones, they must be in the same condition as when purchased from Fizz.

Only one return per account per year is allowed under the 15-day return policy. Any additional requests will not be honored. An administrative fee will be charged if the return request is denied.

The return process involves submitting a return request online via the Fizz account, preparing and packaging the phone, and depositing it at a Canada Post deposit location. The entire process, from dropping off the package to receiving a refund or having the phone shipped back, takes 4 to 7 business days. However, delays may occur due to factors beyond Fizz's control.

Please note that the phone's original operating system must not have been modified or hacked (jailbreak), and the latest software update must have been downloaded. The phone must not have been damaged by water or show any signs of physical damage. The IMEI of the returned phone must match the IMEI associated with the online return request. If these conditions are not met, the return request will be denied and an administrative fee will be charged.

This is a summary of the return policy. For more detailed information, please visit the official Fizz website.

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